STM Adapted Transport: how to get approved in Côte Saint-Luc

The STM Adapted Transport service is essential for residents of Côte Saint-Luc, Hampstead, NDG, Snowdon and Westmount whose disability prevents them from using the regular bus and metro network. Here is how to get approved with the help of a physiotherapist at Réhabital clinic.

1. What is STM Adapted Transport?

The service offers door-to-door rides in minibuses or adapted taxis, at the same fare as the regular network. It is for people with motor, visual, intellectual, or organic disabilities that prevent them from using standard metro and buses.

2. Eligibility criteria in Côte Saint-Luc

Admission is based on a functional evaluation demonstrating your inability to use the regular network. Criteria include the inability to walk a certain distance, to climb bus steps, to navigate complex environments, or to manage transfers.

3. The form and the professional section

The application form contains a section that only a recognized health professional can complete — a physician, occupational therapist, or OPPQ-licensed physiotherapist. At Réhabital, our physiotherapist Réhabital Team performs this evaluation at our Cavendish Mall clinic in Côte Saint-Luc.

4. The clinic evaluation — 60 minutes, $150

The evaluation includes a detailed interview, functional tests (walking, balance, endurance, transfers, stairs), objective measurements and report writing. The form is completed and signed on site — you leave with your file ready to submit to the STM.

5. Approval times and using the service

After submission, the STM usually issues a decision within 6 to 12 weeks. Once approved, you can book your rides 24 to 48 hours in advance. Three types of admission exist: permanent, temporary (for example following surgery), or conditional.

6. Tips to maximize your approval chances

• Bring all recent medical reports.
• Describe your limitations on your worst days, not just good days.
• Clearly mention assistive devices used (cane, walker, wheelchair).
• Be precise about distances, pain and fatigue.

7. Combining SAAQ parking permit and STM Adapted Transport

Many people eligible for the SAAQ disabled parking permit are also eligible for Adapted Transport. In a single Réhabital appointment, Colin can complete both evaluations if your condition justifies it.

8. Book your evaluation

Visit our dedicated page for SAAQ and STM evaluations or book directly on Jane App. For our full physiotherapy services in Côte Saint-Luc, see the main page.