Clinic Policies

We understand that unexpected situations can arise. Here is our cancellation policy:

• A minimum of 24 hours' notice is required to cancel or reschedule an appointment without incurring a fee.
• If you cancel or reschedule with less than 24 hours' notice or fail to show up for your appointment, a fee of $40.00 will be applied for the first occurrence. Any additional occurrences are subject to the full price of the scheduled appointment.

To respect the time of all our clients and practitioners:

• Please arrive 5 to 10 minutes before your appointment.
• Being late may reduce your treatment time, as we must respect the schedule of following appointments.
• If you arrive more than 15 minutes late, your service duration will be shortened, subject to practitioner approval.
• In some cases, arriving more than 15 minutes late may result in complete cancellation of the appointment, at the practitioner's discretion.

Packages are offered at preferred rates and may include complimentary VIP services:

• All packages are prepaid.
• Packages are not pay-as-you-go once services have begun.
• All packages are considered a commitment once services have begun.

When appropriate, Réhabital may offer alternatives to cancellation:

• Freezing the remaining package for a limited period. This option is subject to practitioner and management approval, as it may affect your treatment process and results.
• Converting the remaining balance to non-refundable clinic credit.